Return & Refunds Policy

Returns & Warranty Policy

At AirRepair, we want you to get the full benefit from your purchase — but if something’s not right, we’re here to help.

1. 30-Day Return Policy

Change of mind or not loving it?

If you receive your AirRepair product and don’t love it, you can request a return within 30 days of its arrival for a full refund (excluding shipping fees).

To initiate a return, please contact us at support@airrepairpurifiers.com and we will provide detailed return instructions.

2. Return Conditions

To qualify for a return:

  1. The order must be sent back in its original packaging.
  2. The return request must be initiated within 30 days of delivery (after 30 days, all sales are final).
  3. All components must be included.
  4. Items must be in new, re-sellable condition, this includes original packaging.
Important: Refunds are not available for custom discount bundle offers — only for regular, non-custom purchases.

 

Please contact us first before returning or exchanging any items — we will provide you with the necessary return steps.

3. International Orders

Final sale for international customers

All international sales (delivery addresses outside Australia) are final. We do not accept cancellations, returns, or exchanges for international orders.

4. Refunds

Processing your refund

Once we receive and inspect your return, we will notify you by email. If the refund is approved, it will be automatically issued to your original payment method within 10 business days.


Please note:

  • Shipping fees are non-refundable and will be deducted from the refund.
  • Your bank or credit card provider may require additional time to process the refund.
For any return questions, please reach out to us at support@airrepairpurifiers.com.
5. AirRepair Pro Warranty Update

Warranty terms for AirRepair Pro

Starting from January 1st 2026, the AirRepair Pro will include a standard 1-year manufacturer’s warranty.

All AirRepair Pro orders placed before 2026 will continue to be covered under the original 5-year warranty — these will be honoured in full.

Your invoice date determines which warranty applies.
💡 Tip: Contact support@airrepairpurifiers.com with your order number and description of the issue for faster processing.